6 Gordon Street, Luton
07534522930
07534522930
6 Gordon Street, Luton
0

FAQ's

You can book online through our website, where you can easily view our available appointments and choose one that works best for you. You can also give us a call, and we would be happy to help you find a time slot that is convenient for you.

Additionally, you can send us an email with your preferred date and time, and we will confirm the booking or you can reach out to us through our Facebook or Instagram account by sending us a direct message.

You can also find our contact information and book an appointment through Google by searching for our business name ‘Rain’s Nailz, Hair & Beauty Salon.’

Please arrive at least 10 minutes before your scheduled appointment. If you find that you will be running late, please contact us as soon as possible through any of our available communication channels such as phone, email, or direct message on social media.

We will do our best to accommodate you, but please note that appointments that are more than 15 minutes late may need to be rescheduled or cancelled. To avoid any inconvenience, kindly try your best to arrive on time or let us know in advance if you are running late.

Our cancellation policy is that appointments can be cancelled up to 24 hours before the scheduled time. To cancel an appointment, please call us, send us an email or message us through Facebook & Instagram direct messages. We understand that unplanned events may arise and we will do our best to accommodate your needs. However, please note that last-minute cancellations or no-shows may result in a fee.

Yes, a deposit is required to secure all appointments. The deposit amount is £10 and it can be paid by cash, card or bank transfer.

This deposit is non-refundable and will be applied towards the cost of your service. We require this deposit to hold the space for you, and in the event that you need to cancel or reschedule your appointment, the deposit will be applied towards your next visit.

We do not currently have a loyalty scheme in place, but we are excited to announce that we will be launching one in the near future! We value our customers and want to reward our regular clients for their loyalty to Rain’s Nailz.

We will keep you updated on the details and launch date of our loyalty program via our website, social media channels and email. Please stay tuned for more information or ask our receptionist next time you visit.

At this time, we are unable to accept returns for all items due to the nature of some of our products. For hygiene reasons, items such as nail polish, acrylic powder and press-on nail products that have been opened may no longer be sterile and may be subject to cross-contamination and not fit for resale. If you have any questions about whether a specific item is eligible for return, please get in contact with us.

For items that are eligible for return, they must be in their original, unused condition and packaging, and must not have been opened or used. We cannot accept any returns on items that have been used or “tested.”.
If you receive an item that is damaged or defective, please contact us immediately and we will do our best to resolve the issue. We want our customers to be completely satisfied with their purchase, please do not hesitate to reach out to us if you have any concerns or questions.

Yes, we do offer gift vouchers! At this moment, we do not have traditional gift vouchers, but customers can book and purchase services for friends and family in advance. We will provide a gift receipt that can be used as a gift certificate.

We will keep you updated via our website, social media channels and email on the details and launch date of our gift vouchers.

Please reach out to us if you have any questions or need more information.

You are welcome to bring your children to your appointment, as long as they are supervised at all times. We understand that it can be difficult to find childcare, and we want to make it easy for you to get the beauty services you need.

However, please note that our salon is not a child-proofed environment and some of our equipment and products may be hazardous to children.

Yes, we offer packages for our services. Our packages are designed to provide customers with a discounted rate for purchasing multiple services at once.

We have different options of packages for various occasions, you can check our website or talk to our receptionist for more details. Customers can choose from our pre-designed packages or create a custom package tailored to their specific needs and preferences.

Please do not hesitate to reach out to us for more information or if you have any questions about our packages or services.

A consultation is only required for our Lash Treatments, we require a patch test to be carried out at least 24 hours before the appointment. This is to ensure that there are no adverse reactions to the adhesive used and to make sure that the client is suitable for the treatment.